Job Description
About The Role
Our mission is to ensure all Uber users have a seamless customer care experience, while also protecting Uber's reputation. To do this, we are building a new team called the Social Brand Reputation Team in France. They will sit under Global Community Operations on the Social Media Operations Response Team (SORT), but they will be closely tied to Regional Marketing and Crisis Communications.
They will live and breathe social media focused on protecting Uber's reputation. This role will have two main objectives:
Provide white glove attention for viral and influencer posts on social media, working closely with cross-functional customer-care centric teams
Work with Comms and Marketing to serve as the frontline team for issues surfacing on social media
You should bring a passion for customer care, influencer management and crisis communications. You should be comfortable rolling up your sleeves with the details of individual customer care issues, have a passio...
Our mission is to ensure all Uber users have a seamless customer care experience, while also protecting Uber's reputation. To do this, we are building a new team called the Social Brand Reputation Team in France. They will sit under Global Community Operations on the Social Media Operations Response Team (SORT), but they will be closely tied to Regional Marketing and Crisis Communications.
They will live and breathe social media focused on protecting Uber's reputation. This role will have two main objectives:
Provide white glove attention for viral and influencer posts on social media, working closely with cross-functional customer-care centric teams
Work with Comms and Marketing to serve as the frontline team for issues surfacing on social media
You should bring a passion for customer care, influencer management and crisis communications. You should be comfortable rolling up your sleeves with the details of individual customer care issues, have a passio...
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