Job Description
About The Role
The Internal Escalations team within Community Operations is focused on building comprehensive infrastructure to escalate poor support experiences and make it right by all Uber customers.
Our Mission: T he Global Internal Escalations Program exists to own & resolve complex Support issues . Where customer effort is highest, we step in to solve both today AND tomorrow's issues. Simply put, we make it easy for Uber Support to make it right.
As a Program Specialist, you will manage the day to day internal escalations programs in-region, partnering closely with stakeholders to ensure high quality experiences for EMEA-based Uber users. This role will be 100% focused on EMEA Escalations, supporting the Internal Escalations team's goal of creating a truly global escalation framework.
What You'll Do
Lead the Internal Escalation program across EMEA, managing oversight of active C360 & Snowball programs currently in EMEA.
Develop a deep understanding of our curre...
The Internal Escalations team within Community Operations is focused on building comprehensive infrastructure to escalate poor support experiences and make it right by all Uber customers.
Our Mission: T he Global Internal Escalations Program exists to own & resolve complex Support issues . Where customer effort is highest, we step in to solve both today AND tomorrow's issues. Simply put, we make it easy for Uber Support to make it right.
As a Program Specialist, you will manage the day to day internal escalations programs in-region, partnering closely with stakeholders to ensure high quality experiences for EMEA-based Uber users. This role will be 100% focused on EMEA Escalations, supporting the Internal Escalations team's goal of creating a truly global escalation framework.
What You'll Do
Lead the Internal Escalation program across EMEA, managing oversight of active C360 & Snowball programs currently in EMEA.
Develop a deep understanding of our curre...
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