Program Senior Administrator

Responsibilities

• Provides timely, accurate, complete responses to customer or sales inquiries.
• Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems or referring to appropriate function or personnel.
• Coordinating among diverse customer contact and distribution channels to ensure that customer perceives a seamless, consistent and positive view of the organization.
• Analyzing customers' needs and making recommendations for additional products or services that will enhance customers' satisfaction, productivity or profitability.

Quote and Order Management

• Interface with Customers for Quote request or Price inquiries and approval.
• Submit quotation request for pricing team approval.
• Sales order entry, order confirmation & expediting orders.
• Order change and backlog price adjustment
• Shipment release and follow up
• Report and...