Program Manager

Overview

If you meet the requirements, please apply and include a brief message outlining how your experience aligns with the qualifications below.

10 Month Contract + Possibilities of Extension

JOB DESCRIPTION

Insight Global is seeking a Program Manager to lead Quality Excellence and Quality Management initiatives across contact center operations. This role is responsible for defining how quality is measured, reported, and improved, leveraging AI enablement, workforce management platforms, and data‑driven insights. The Program Manager will evaluate newly enabled capabilities, identify what value has been unlocked, and drive measurable improvements in quality outcomes. A strong call center background is essential, including experience with quality scoring, compliance requirements, and workforce management practices. Microsoft Copilot will be a key focus area, with this role orchestrating use cases, tracking adoption and ROI, and...