Job Description
WHAT WILL I BE DOING AT CLIENT?
As an Program Manager, you will be responsible for :
1. Managing day to day Sales, Service & Customers experience metrics with the cross functional team for a region
2. Keeping track of retail partner / dealer metrics , experience
3. Work in Cross Functional Teams (that include Zonal Sales Managers / Area Sales managers, Regional Brand Managers, Marketing, Finance, Manufacturing, Legal) and make sure metrics/ targets are achieved by resolution of any blockers / issues.
4. Work with Internal Stakeholders and resolve issues for smooth functioning of sales operations
5. Analysis & Presentation of different metrics of the zone to the Management.
6. Overseeing the Agile Cadences: Planning Sprints & PI (Program Increments), Daily Stand ups, Sprint Reviews & Retrospectives.
7. Manage & resolve escalations/ risks at HO level for customer / retail partner issues to make sure business continues as is.
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