Program Manager

Experience Required: 810 Years About the Role We are seeking an experienced and dynamic Program Manager to lead and oversee operations for WWUGL. The ideal candidate will bring strong BPO domain expertise, proven leadership capabilities, and the ability to manage large cross-functional teams while maintaining exceptional client relationships. Key Responsibilities Lead end-to-end program operations within the BPO environment Manage and mentor Managers, Team Leads, and support teams including Helpdesk and Service Desk professionals Drive operational excellence, performance metrics, and service delivery standards Act as the primary point of contact for client interactions and stakeholder communications Ensure SLA adherence, quality benchmarks, and continuous process improvements Provide strategic direction and support business growth initiatives Handle escalations effectively while maintaining high client satisfaction Requirements 810 years of experience in the BPO industry Proven experie...