Program Manager

About the Role

We are seeking an experienced Program Manager to lead and enhance the performance of an Australian real estate operations team. The ideal candidate has 5+ years of experience in leadership roles, with exposure in training, team leadership, and systems or platform management—preferably in Australian real estate brands.

This role requires someone who can drive operational excellence, manage client expectations, and support continuous improvement for teams aligned with real estate sales, property management, marketing, and back-office support.

Primary Responsibilities

• Oversee day-to-day operations of the real estate support team, ensuring KPIs and SLAs are consistently met.
• Serve as the main point of contact for clients and internal stakeholders.
• Lead, coach, and mentor team leaders, trainers, and agents to elevate performance and service delivery.
• Conduct or oversee onboarding and training programs, with a stro...