Program Manager - Operations

Responsibilities

• Oversee resource planning and capacity management across sales and delivery teams. Coordinate workforce allocation, manage utilization rates, and ensure optimal staffing levels to meet business demands and customer commitments.
• Lead cross‑functional initiatives to improve operational efficiency and scalability. Identify bottlenecks in sales‑to‑delivery workflows, implement process improvements, and establish standardized operating procedures that support growth.
• Develop and maintain operational dashboards and reporting frameworks. Track key performance indicators across both sales and delivery operations including pipeline health, fulfillment timelines, resource utilization, customer onboarding metrics, and delivery quality.
• Manage the operational planning cycle including forecasting, capacity modeling, and strategic planning. Collaborate with sales and delivery leadership to align operational capabilities with revenue tar...