Job Description



Overview


About the Role

We are seeking a highly driven and experienced Program Manager (Mandarin-speaking) to join our BPO operations. This role is critical in managing large-scale client programs, ensuring smooth delivery of services, and driving performance excellence. The successful candidate will work remotely for the first 6 months and then transition to our Johor office.



Qualifications


Qualifications & Requirements

  • Bachelor's degree in Business, Management, or related field.

  • Fluent in Mandarin and English (spoken and written).

  • Minimum 5–7 years' experience in BPO/outsourcing industry with at least 3 years in a program or project management role.

  • Proven track record in managing large client accounts or programs.

  • Strong leadership, stakeholder management, and problem-solving skills.

  • Excellent communication, negotiat...

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