Job Description

I. Job Summary

The Program Manager, Key Accounts role provides high-level customer service for government and third-party accounts with minimal growth opportunities, such as school districts and large events.

This position is a remote, work from home office position on Vancouver Island. The employee may periodically be required to conduct a customer-site visit on the island.

II. Essential Duties and Responsibilities
 

  • Provide exceptional customer service to large accounts.
  • Handle bid work.
  • Conduct site visits, waste audits, and address safety concerns.
  • Manage highly transactional accounts.
  • Establishes and maintains a high level of customer satisfaction.
  • Communicates to and works to resolve unique customer issues.
  • Increases revenue and profitability by executing sound plans on retention calls to improve the customers’ service and/or profitability
  • Matches WM services with cu...

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