Job Description
Description
The Defect Prevention & Reconciliation (DP&R) organization develops technology that identifies, reconciles, and prevents defects across Amazon's fulfillment supply chain. DP&R's scope includes all marketplaces worldwide with products that directly impact both Fulfillment By Amazon (FBA) selling partners and Retail vendors. FBA Support Operations (S-Ops) serves as the centralized intelligence hub that investigates complex reimbursement claims and delivers comprehensive support to global FBA Selling Partners throughout their supply chain journey.
Key job responsibilities
The Defect Prevention & Reconciliation (DP&R) organization develops technology that identifies, reconciles, and prevents defects across Amazon's fulfillment supply chain. DP&R's scope includes all marketplaces worldwide with products that directly impact both Fulfillment By Amazon (FBA) selling partners and Retail vendors. FBA Support Operations (S-Ops) serves as the centralized intelligence hub that investigates complex reimbursement claims and delivers comprehensive support to global FBA Selling Partners throughout their supply chain journey.
Key job responsibilities
- End-to-end ownership: Develop and implement contact routing strategies that improve First Touch Resolution (FTR%) by reducing dependencies, eliminating hand-offs, and empowering associates to resolve seller contacts at first touch
- Manage program lifecycles for routing initiatives, balancing global standardization with regional flexibility while set...
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