Program Manager - Founder's Office

Do you want to work with a high growth women fashion tech company At Aimhire.io we are the exclusive recruiting partner to our client and we are hiring urgently.

The Program Manager (Founder's Office) will lead and support a team of customer experience specialists to resolve high-impact customer escalations, improve satisfaction, and ensure a seamless and positive experience across all touchpoints.

Key Responsibilities-

• Oversee and optimize customer service operations across email, live chat, and escalation handling.
• Analyze and improve customer experience metrics, including CSAT, resolution time, and NPS.
• Enhance the quality and consistency of responses provided by the customer service team.
• Take ownership of complex or high-priority escalated customer cases and drive them to resolution.
• Collaborate with team leads and SMEs to establish feedback loops for ongoing improvement.
• Design and implement scalable...