Program Manager, Defect Reduction

About the Role

As the Program Manager for Mobility LatAm Defect Reduction, you will set the strategic vision and operational rhythm for reducing customer defects across the region. This position is about architecting the solution: you will define what to solve, why it matters, and how we resource it.

You will lead a robust Program involving stakeholders across many different teams, and many assigned champions with Defect Rate as part of their OKRs (from Specialists to Leads), guiding them to turn complex data into executive-level insights. You will serve as the primary bridge between CommOps, Operations and Product leadership, responsible for negotiating trade-offs, managing cross-functional risks, and driving a long-term roadmap that fundamentally improves Rider and Driver experience in the platform.

What the Selected Candidate Will Do

• Build and execute the strategic vision for defect reduction across the L...