Program Manager - Cx Strategy

We are looking to hire a full-time CX Strategy Manager with 8+ years of experience in Customer Experience domain. The role is based in our Hyderabad Corporate Office and will report into Head - CX. The selected candidate will be responsible for developing and executing customer experience strategies, thereby optimizing & enhancing customer satisfaction and loyalty. The role also involves leading customer experience programs, measuring key performance indicators, and providing actionable insights for enhancing service quality.

KEY RESPONSIBILITIES:

• Strategy Development and Implementation: Develop and execute customer experience strategies that align with Fresh Bus's mission and business objectives. Ensure these strategies enhance customer satisfaction and foster loyalty
• Customer Journey Oversight: Oversee the entire customer journey, identifying and addressing touchpoints and pain points. ...