Program Manager, Colombia

Wonderful enables enterprises to build, test, deploy, and monitor AI agents for their most complex needs, serving customers and employees seamlessly across voice, chat, email, and back-office systems in any language or cultural context.

Role Overview

Own and lead the delivery of Wonderful to enterprise customers

Scope and define requirements, success metrics and integration plans for complex POCs and onboardings

Lead platform implementation, integrations, and agent refinement to drive successful production launches

Coordinate across Product, Engineering, and Client teams to align on deliverables, timelines & SLAs

Monitor and analyze AI agents performance in production

Identify and develop new AI use-cases with customers to expand impact and adoption rates.

Requirements

2-5 years of experience as a Technical Program Manager; or ~4 years experience in a top-tier consulting firm, investment bank, or fa...