Program Manager

• Manage customer projects and their expectations, ensure all deliverables lead times are adhered to.
• Drive project deliverables, develop project plans and goals with realistic timeline and budget constraints.
• Identify resource need, develop schedules and methods for measuring.
• Attend, interface and coordinate with customers in meetings, to define objectives, provide status updates, review project deliverables and quality.
• Conduct necessary regular meetings with Team Leads, project teams, identify conflicts and provide issue resolutions.
• Manage project metrics and assist PM in project coordination.

Qualification & Requirements

• Hold Bachelor in relevant field. Otherwise, may hold a relevant professional qualification.
• Experience or Practiced in BPO engagement model (Business Process Outsourcing).
• Minimum 2 years' experience in managing multiple team projects (preferably engineering and technic...