Job Description
Description
We are looking for a Program Management Supervisor to oversee customer service operations and workflow coordination in Chicago, Illinois. This role demands a proactive leader who can ensure seamless office operations, handle escalated customer concerns, and maintain compliance with regulatory standards. The ideal candidate will be skilled at fostering a positive team environment while delivering exceptional service to clients and stakeholders. This position is 100% on-site, Monday-Friday from 8:30am-5:30pm. The salary range is $68,000-$75,000 plus health, dental and vision insurance, 401K, PTO.
Responsibilities:
• Supervise daily office operations to ensure an efficient and organized environment that supports customer needs.
• Serve as the first point of escalation for complex customer inquiries, applying de-escalation skills and sound judgment to resolve issues effectively.
• Monitor workflow progress, deadlines, and work queue...
We are looking for a Program Management Supervisor to oversee customer service operations and workflow coordination in Chicago, Illinois. This role demands a proactive leader who can ensure seamless office operations, handle escalated customer concerns, and maintain compliance with regulatory standards. The ideal candidate will be skilled at fostering a positive team environment while delivering exceptional service to clients and stakeholders. This position is 100% on-site, Monday-Friday from 8:30am-5:30pm. The salary range is $68,000-$75,000 plus health, dental and vision insurance, 401K, PTO.
Responsibilities:
• Supervise daily office operations to ensure an efficient and organized environment that supports customer needs.
• Serve as the first point of escalation for complex customer inquiries, applying de-escalation skills and sound judgment to resolve issues effectively.
• Monitor workflow progress, deadlines, and work queue...
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