Job Description
About The Role
As the
LATAM Uber Shuttle Customer Experience Operations Program Leader
, you will be a pivotal force within the Global Programs and Initiatives organization within CommOps, spearheading our customer operations strategy and execution across the region. Your mission will be to build and optimize high-quality, dependable customer success channels for both our B2B and B2C users, as well as our fleet partners. You will also drive proactive outbound initiatives, ensuring operational excellence, including route fulfillment.
What You'll Do
- Proactively identify and resolve operational bottlenecks to enhance efficiency and elevate customer satisfaction across all LATAM support operations.
- Collaborate closely with Operations and Tech teams to refine product-market fit and then scale both: a) Uber's B2B shared rides products tailored for shift-based businesses (e.g., call centers, consulting firms), and b) Uber's B2C Shuttle products.
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