Job Description
**About the Role**
We are looking for a visionary and execution-oriented Insights & VoC Program Leader to build and lead the unified customer listening strategy for Uber for Business (U4B), Uber's B2B line of business. You won't just be collecting data; you will be the Voice of the Customer architect, integrating disparate signals-from high-level NPS to granular transactional CSAT-into a cohesive narrative that drives our global business strategy.
The Uber for Business (U4B) Support Strategy Program Leader sits within the Global Programs (GP) organization within CommOps, Uber's team dedicated to delivering effective customer
**What You'll Do**
Uber for Business is a high-growth engine within Uber. This is a unique opportunity to build a global insights engine from the ground up, influencing how the world's top enterprises move their employees and guests. Specific responsibilities include:
+ **Strategic Vision:** Design and own the multi-ye...
We are looking for a visionary and execution-oriented Insights & VoC Program Leader to build and lead the unified customer listening strategy for Uber for Business (U4B), Uber's B2B line of business. You won't just be collecting data; you will be the Voice of the Customer architect, integrating disparate signals-from high-level NPS to granular transactional CSAT-into a cohesive narrative that drives our global business strategy.
The Uber for Business (U4B) Support Strategy Program Leader sits within the Global Programs (GP) organization within CommOps, Uber's team dedicated to delivering effective customer
**What You'll Do**
Uber for Business is a high-growth engine within Uber. This is a unique opportunity to build a global insights engine from the ground up, influencing how the world's top enterprises move their employees and guests. Specific responsibilities include:
+ **Strategic Vision:** Design and own the multi-ye...
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