Program Director - CRM & Martech

What will your day look like?

In the role of Program Director, you will partner closely with Client Services leadership, playing a central role in driving the efficiency and excellence of our digital program delivery for key North American accounts. You will be responsible for defining and implementing the structures, processes, and technical oversight necessary to deliver complex, multi-workstream programs on time and on budget.

More specifically, you will:

• Lead the overall delivery strategy and execution for complex digital marketing and technology programs (e.g., high-volume email campaigns, CDP implementations, audience segmentation).
• Design and implement robust program frameworks that support efficient, scalable, and technically sound delivery across multiple workstreams and potentially several clients.
• Provide dedicated oversight to managing day-to-day workstreams, including agile scrum processes, technic...