Job Description
- With guidance from more experienced team members manages customer account profitability, forecasting, planning and monitoring efficiency and execution of strategies.
- Manages order & demand managements
- ECO management and coordinates ECO implementation, 4M, readiness, new build, exposure/liability, rework and also NRE
- Strong participation in pricing/bid preparation and the development and management of contract terms.
- Manages and monitors customer satisfaction day to day and formally (customer surveys, self-assessments, complaint management, problem resolution, satisfaction management).
- Communicates frequently with customers to help ensure satisfaction with the company and the products.
- Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
- Receives and resolves customer issu...
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