Program Coordinator, Specialist

Job Overview

With guidance from more experienced team members manages customer account profitability, forecasting, planning and monitoring efficiency and execution of strategies.

Manages order & demand managements

ECO management and coordinates ECO implementation, 4M, readiness, new build, exposure/liability, rework and also NRE

Strong participation in pricing/bid preparation and the development and management of contract terms.

Manages and monitors customer satisfaction day to day and formally (customer surveys, self‑assessments, complaint management, problem resolution, satisfaction management).

Communicates frequently with customers to help ensure satisfaction with the company and the products.

Co‑ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up‑to‑date progress/status reporting occurs.

Receives and resolves...