Program Advisor

Job description

Roles & Responsibilities

• Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, MICA.
• Providing in-depth information to prospective learners, this includes counseling through phone, email, chat and social media.
• Identifying references through the existing customer base to increase the sales pipeline
• Details pertaining to lead discussions & conversion should be updated real-time on CRM (Salesforce) software
• Responsible for adherence of the inside sales process, tools and data management.
• Meet and overachieve the given weekly, monthly and quarterly target in terms of revenue as well as number of enrolments.
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