Program Administration / Customer Service Representative

CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative to join our team. Our company is dedicated to helping our clients achieve their program goals and objectives. The successful candidate will be responsible for providing administrative and operational support to our programs and clients while also delivering exceptional customer service. This is a full time - in office position, with an office in the Don Mills area and due to the various responsibilities, not a virtual position.

Responsibilities

• Assist in the day-to-day administration of programs, including data entry, tracking, and reporting
• Answer and handle customer inquiries, complaints, and issues in a professional and timely manner (via phone and email)
• Manage and monitor program schedules, ensuring timely execution and delivery of all program co...