Professional I

Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Key Responsibilities:

• Create Capacity Plans for Enterprise and co-create with partners for their sites
• Converts demand volume into production hours requirements; Analyzes historical data and volume projections.
• Creates and maintains the staffing plans to help establish the partner locked headcount/hours.
• Recommends staff requirements to the WFM team for effective resource utilization and SLA adherence.
• Capacity Planning including vertical landscape, headcount or production hour requirements, required languages, etc.
• Accurately predicts headcount or production hours required, handle ...