Production Technical Support Lead

Title: Production Technical Support Lead

Location: Hyderabad

Mode of work: Work from Office

Experience: 8+ years

Notice Period: Immediate

Role Overview:

Quiktrak is seeking an accomplished Product Tech Support Lead with 8+ years of experience to join our dynamic team. This critical role involves providing technical support for our product, ensuring seamless user experiences, and collaborating with the development team on system improvements. The ideal candidate will use their in-depth technical expertise to troubleshoot, resolve issues, and enhance product performance. This is a fantastic opportunity for an experienced tech professional eager to make a meaningful impact in a dynamic, fast-paced environment.

Job Responsibilities:

• First-Point Resolution: Be responsive and actively address customer tickets, aiming for first contact issue resolution.
• Master the Product: Ge...