Job Description

We are looking for Production Support Senior Program Manager who will apply technical proficiency for service operations and application production support for the large enterprise-level organization. Manager will need to acknowledge and manage the incident, administer and prioritize request and tickets queues, properly identify the most appropriate team and assign tickets to the team members, work on the issues, respond to issues, perform analysis, suggest and communicate input on potential work-arounds, communicate to all stakeholders and close issue as per agreed timelines.


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Your work will be:

  • Analysis of the assigned Incident Tickets for relevant/related systems (MST label Component=System) and identification of other impacted systems
  • Working with the team aim to resolve the issue at L2 level as per client standards;
  • If the issue is directly affecting the System specifie...

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