Production Support

Job Description:

• 2-5 years of experience in Production Operations, particularly in managing production environments
• Proficient in using ticketing tools such as ServiceNow, AOTS, BMC Remedy etc.
• Effective soft skills & communication skills, including verbal, non-verbal, written
• Provide technical support to all stakeholders, T1 & T2 Teams.
• Should have a thorough understanding of general Tier 1 (T1) & Tier 2 (T2) responsibilities & hands-on exp over Development as well.
• Assist end users, T2 team, and development team with advance troubleshooting for reported issues.
• Experience with monitoring tools and platforms like Kibana and ADX
• Hands-on experience with scripting languages such as Bash and Shell
• Strong understanding of Linux, IBM TWS, SQL, Azure Cloud, Snowflake, and Databricks
• Capable of working in a fast-paced, dynamic environment
• Should possess experience in managing...