Job Description
Job Description: Production Support Lead
About the Role
We are seeking an experienced Production Support Lead to join our dynamic technical team. In this role, you will lead L2/L3 production support operations, ensuring optimal performance and reliability of our critical applications and infrastructure. You will be responsible for troubleshooting complex technical issues, mentoring team members, and maintaining service excellence across our production environment.
Key Responsibilities
Lead and manage L2/L3 production support operations with focus on incident resolution and system stability
Troubleshoot and resolve complex issues related to IIS servers, Windows infrastructure, and web applications
Monitor and optimize load balancer configurations and performance
Manage API proxies, troubleshoot API integrations, and handle certificate-related issues
Ready to Apply?
Take the next step in your AI career. Submit your application to Orison Solutions today.
Submit Application