Job Description

About the role

This is a full-time Production Support Engineer position based in Kuala Lumpur. As a Production Support Engineer at HCL Technologies Malaysia SDN BHD, you will be responsible for providing technical support and troubleshooting for the organization's mission-critical systems and applications.

What you'll be doing

  • Support business operations area on functional issues raised on their areas by improving or performing systems configurations in order to resolve them with the help of the necessary providers / vendors or IT teams.
  • Proactively monitor and maintain the performance of MQ, FTP, and SQL systems to ensure high availability and optimal performance
  • Quickly identify, diagnose and resolve issues related to MQ, FTP, and SQL applications and infrastructure
  • Quality and support to solve technical incidents (Minor and major incident) for infrastructure support and the related providers. All of it in accordan...

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