Production Support Engineer

Overview
We are seeking a proactive and detail-oriented L1 Support Engineer with hands-on experience in VMware administration and Linux system management. The ideal candidate will be responsible for providing first-level operational support for our virtualized environments, assisting in troubleshooting, monitoring system performance, and ensuring adherence to change management processes.

This role is key in maintaining the stability, availability, and performance of our virtual infrastructure while ensuring compliance with organizational standards and ITIL best practices.

Responsibilities
Support compliance and audit activities by ensuring documentation and process adherence.

• VMware Administration
• Assist in the management and support of VMware vSphere infrastructure (ESXi hosts, vCenter).
• Monitor performance and health of virtual machines, hosts, and storage components.
• Perform basic troubleshooting for VMware-related incide...