Production Support Engineer L2

Position: Production Support Engineer (L2)

Min 4-7 years of relevant experience

Education: B.Sc Computer Science/ BCA/BE/B Tech/M Tech/MCA

Role & responsibilities

1. Responsible for global service delivery & DR management, application production support processes and incident management. (Mandatory)

2. Own the overall production support for all tracks.

3. Capture and action the root causes for critical and fatal incidences

4. Crisp reporting of the metrics on weekly and monthly basis

5. Coordinate with all tracks for smooth functioning of applications

6. Reduce repetitive activities efforts by fixing issues or by automating with the help of development team

7. Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics

8. Create issues handling process, standardize and enforce with all ...