Job Description
Production Support Engineer
Position Summary
The Production Support Engineer is responsible for first-line incident response, initial triage, basic troubleshooting, and operational support for production and integration environments. With 4–5 years of experience, this role provides frontline support, identifying issues, documenting symptoms, and escalating to Tier 2/3 teams as needed. This will report to the Manager, ITSM.
The engineer will monitor systems, respond to alerts, capture diagnostics, and ensure timely communication and resolution for routine incidents. This position participates in on-call rotations and supports 24x7 availability of critical enterprise systems.
Key Responsibilities
Incident Management & First-Line Troubleshooting
Position Summary
The Production Support Engineer is responsible for first-line incident response, initial triage, basic troubleshooting, and operational support for production and integration environments. With 4–5 years of experience, this role provides frontline support, identifying issues, documenting symptoms, and escalating to Tier 2/3 teams as needed. This will report to the Manager, ITSM.
The engineer will monitor systems, respond to alerts, capture diagnostics, and ensure timely communication and resolution for routine incidents. This position participates in on-call rotations and supports 24x7 availability of critical enterprise systems.
Key Responsibilities
Incident Management & First-Line Troubleshooting
- Serve as the first responder for production alerts and incidents across Linux, Windows, and application environments.
- Perform initial triage, validate issues, gather logs, docu...
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