Job Description

We are seeking a dedicated and skilled Digital Production Support Engineer to ensure the stability, availability, and performance of our digital banking systems. This role demands a high level of responsibility, with a focus on managing critical application support, sometimes requiring extended off-hours work to maintain system uptime and meet business needs. You will be integral to bridging technical teams and business stakeholders while driving continuous improvements in system performance and reliability.

Responsibilities :

  1. Lead and manage the L2/L3 production support team to resolve issues and maintain system reliability.
  2. Provide high-availability application support, ensuring 24/7 uptime for critical systems, with readiness to extend work hours during urgent situations.
  3. Facilitate coordination between Operations, Product, Finance, and IT teams.
  4. Manage digital banking systems, including mobile ban...

Ready to Apply?

Take the next step in your AI career. Submit your application to Tonik today.

Submit Application