Job Description

Description

Roles and Responsibilities

  • Provide L2 & L3 level of support in 24x7 environment.
  • Eyes on Glass for Mail & Ticket monitoring.
  • Good customer service via emailing/chat/phone
  • Follow Documented processes and procedures.
  • Daily follow ups, proper update and positive closure of tickets.
  • 100% Availability in the designated shift.
  • Taking ownership of Critical, pending and unassigned work.
  • Lead by example approach.

    • Primary Skills

  • Strong English language proficiency is must.
  • Well versed with ITIL framework. (Incident, Change, Problem management Project tasks)
  • Excellent hand on Linux experience (Ubuntu, Redhat)
  • Cloud management and administration experience (AWS, Azure, CP, etc.)
  • Proficient in devops/deployment tools like Ansible, Docker, Kubernetes,
  • Ticket tool...

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