Production Support Analyst

Job Role : Production Support Analyst

Job Location : Singapore

Experience : 5+ Years

Roles & Responsibilities

• Provide application and production support for enterprise systems.
• Monitor applications and infrastructure using observability and monitoring tools.
• Investigate, troubleshoot, and resolve incidents within defined SLAs.
• Perform root cause analysis and implement preventive measures.
• Support incident, problem, and change management processes in line with ITIL practices.
• Collaborate with development and cross-functional teams to resolve technical issues.
• Perform data analysis using SQL and databases.
• Participate in on-call rotations and provide weekend support when required.

Skills & Technical Competencies

• Proficiency in Java and related frameworks.
• Knowledge of Full Stack Java development.
• Exper...