Production Support Analyst

Role Overview:

We are seeking a dedicated and skilled Production Support Analyst to join our team. In this role, you will provide critical support for our Policy Administration System that runs on the IBM i platform. You will be responsible for monitoring, maintaining, and troubleshooting incidents, requests and changes required by the production support team ensuring smooth and efficient operations, particularly during overnight batch processes. The role involves working in an AGILE environment and collaborating with teams across the globe.

Key Responsibilities:

• Provide technical support for the Policy Administration System on the IBM i platform.

• Monitor overnight batch processes, ensuring timely and accurate completion (on a rotational basis).

• Troubleshoot and resolve system issues, minimizing downtime and impact on business operations.

• Perform root cause analysis and implement corrective actions to prevent re...