Job Description

Job#: 3023506

Job Description:

Job Title: Production Support Analyst II

Location: Irvine, CA - Hybrid- 2 days in office/3 days remote

Duration: 12 months

Responsibilities:

  • Troubleshoot issues on various digital ordering channels such as Kiosk, Delivery, Digital Menu Boards and Point-of-Sale 
  • Monitor and troubleshoot Middleware Infrastructure (AWS) - (Monitor and troubleshoot issues in production using AWS, Lumigo, and Aurora MySQL RDS)
  • Work with Data Management and QA/QE teams to support testing and launch of new menu items (Product changes, Limited Time Offerings, Market/Regional Item Tests)
  • Work with Data Management and L1/L2 IT Support Teams to resolve escalated tickets affecting Production
  • Work with Menu Middleware (MMW) Developers to support MMW releases
  • Follow Change Management procedures

    • Qualifications:

  • At least 6 months SQL experience...

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