Production Support Analyst I / Operations Analyst I

Job Description

Production Support Analyst I / Operations Analyst I

L1 Production Support

• SQL querying skills
• Knowledge in Enterprise Fraud & Risk Management Solution
• Understanding of production support and ITIL concepts
• Awareness of banking and payments systems
• Good verbal and written communication skills
• Willingness to work in 24×7 support shifts
• Handling first level support requests from the client IT service management application.
• Reviewing the online tickets (Service Requests or Incident) in the client service management
  
  

application

• Manages Operational Activities of the ('SOR') Solution
• Monitoring the application service node, process, batch jobs, files system, application log files,
  
  

process utilization, transaction queues, cron jobs, automated processes, transaction declines

(business or tech...