Job Description

Short role description

The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Analyst to enable this team’s success.

What does success look like as a Production Support Analyst – Application monitoring?

Alert Management & Monitoring:

  • Provide first and second-line support for FNZ’s application monitoring and alerting systems.
  • Ensure that platform alerts are managed effectively, minimizing system downtime and disruption.
  • Proactively monitor the platform, identifying and addressing potential issues before they impact service.

    • Application Support Platform Maintenance & Improvement:

  • Manage routine platform checks to ensure system robustness and reliability.
  • Contribute to the platform maintenance process, ensuring comprehensive application support practices are in place.
  • Assist in incide...

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