Job Description

Hi,

Our client is looking for a Production Specialist with a Contract in Toronto, Ontario, Canada (Onsite) below is the detailed requirement.

Position: Production Specialist

Location: Toronto, Ontario, Canada (Onsite)

Duration: Long Term Contract

Responsibilities:

  • Bachelor's degree in Computer science or equivalent, with minimum 9+Years of relevant experience .

    • Support process by managing transactions as per required quality standards

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps t...

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