Production Engineer

We are seeking a Production/Business Support Specialist to provide application and BAU (Business-As-Usual) support for our Client Systems, with a primary focus on Salesforce CRM platforms. The role will serve as the first line of support for end-user queries and system-related issues, ensuring seamless functionality and data accuracy.

The incumbent will also contribute to knowledge base development, training initiatives, and Service Level Agreement (SLA) improvements to enhance operational efficiency and reduce resolution timelines.

ROLES & RESPONSIBILITIES

• Act as the primary point of contact for user inquiries, troubleshooting and resolving application and data-related issues.
• Handle non-self-serviceable requests such as configuration updates, data uploads, and bulk modifications using tools like Salesforce Data Loader.
• Log, prioritize, and collaborate with Product and Technical teams to ...