Product Technical Support Engineer (Remote)

Position summary

We are looking for a dynamic Product Technical Support Engineer to serve as the primary contact for both internal and external technical inquiries. In this key role, you will engage directly with customers, providing expert guidance on web service functionality, API usage, and system integrations. Acting as a bridge between our technical teams and customers, you will ensure seamless communication and efficient issue resolution.

Duties and responsibilities

• Provide timely and effective technical support by diagnosing issues, researching solutions, and offering clear guidance through written and verbal communication.
• Assist customers during the onboarding process, particularly with API integrations.
• Support the completion of questionnaires and requests for proposals related to product functionality.
• Explain proprietary algorithms and help customers understand their relevance to specific use case...