Product Technical Support Analyst Senior

Role location: Hybrid (three days in-office, two days virtual)

Job Summary

We are looking for a Technical and Product Support specialist to support global financial institutions using our platform. This role is central to delivering an exceptional client experience by providing timely, accurate, and well‑coordinated support across both technical and product‑related queries.You will act as a key point of contact for client issues, ensuring all requests are effectively triaged, validated, and progressed in line with service level agreements, while maintaining clear and consistent communication throughout.In addition to managing incoming queries, you will support our clients with more complex technical issues, taking ownership of investigations and working closely with them to understand and resolve challenges.This includes analyzing logs, data feeds, APIs, and client configurations to identify root causes and provide clear, effective solutions.Partnering with engine...