Job Description
Overview
As a Product Support Technician in Hamilton, ON , you will play a key role in supporting our dealer and rental house network. You will provide technical training, programming, troubleshooting, and warranty support to ensure the optimal performance of our ground construction equipment . In this role, you will travel to dealer and customer locations, delivering hands-on support while fostering strong relationships with service teams and factory representatives. Your expertise will drive continuous improvement in equipment quality, customer satisfaction, and dealer support.
Responsibilities
Technical Support & Troubleshooting
- Take the lead as our go-to expert for diagnosing, troubleshooting, and fixing technical issues—sometimes that means rolling up your sleeves, throwing on your coveralls, and getting hands-on with heavy ground construction equipment.
- Provide on-site and remote
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