Product Support Specialist

About the Role

Our client is looking for a unique hybrid professional who sits at the intersection of customer support and product management. This isn't just a ticket-taking role. You will be the primary expert for several focused support engagements, responsible for resolving complex user issues while simultaneously thinking like a Product Manager to improve the software's future. You will be taking in tickets from clients and from automation, processing them, analyzing them for redundancies and needed information, and then processing them. As experience grows, you will begin to field these tickets and escalate as needed.

Schedule:
Monday - Friday, 8 AM - 5 PM, EST (40 work hours per week)

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Key Responsibilities

• Specialized Support: Provide Tier 1 & 2 support for custom-built software. ...