Job Description

A leading manufacturing company in the residential interiors space is seeking a Product Support Specialist to provide product support and resolve customer issues efficiently. The ideal candidate is a detail-oriented problem solver with strong communication skills and the ability to manage support cases from start to finish. Reporting directly to the Product Support Supervisor/Manager, the new hire will ensure timely issue resolution by researching product concerns, coordinating with internal teams, and utilizing available resources while maintaining accurate documentation and delivering a high level of customer support.


Salary: $25-26/hr

Location: Houston, TX

Type of Position: Temp-to-Hire



Responsibilities:
  • Confer with customers by phone or email to obtain information about products or shipping issues, documents, and enter details of complaint or issue and resolution in CX CRM and RMA database.
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