Product Support Specialist

Description

• Manage the successful execution of assigned product support business for your mining accounts.

• Ensuring a strong focus on parts’ customer satisfaction (relationship building & strengthening, retention).

• Direct timely resolutions to customer issues.

• Maintain accurate and updated customer data, including equipment populations, equipment hours, and contacts.

• Leverage customer and Finning data to develop short and long-range parts and component forecasts and partner with the customer to validate.

• Develop and prepare, supported by internal marketing support teams, customer quotes, proposals and responses to product support RFP/RFQ.

• Attend weekly customer scheduling meetings (planning meetings, parts meetings, etc.).

• Lead monthly meetings with your assigned customer base with documented actions.

• Proactively manage fleet com...