Product Support Manager Global Grade 12 Readvertisement

Key Outputs

• Run the after sales department and ensure adherence to good customer service protocol, and generate turnover, leading the service operational team in a branch, giving stakeholders a targeted return on investment.
• Development and marketing of component rebuild products and solutions to all internal and external customers.
• Provide solutions for all Caterpillar equipment customers and increase parts and service sales.
• Drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders; provide all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine.
• Generate parts and service turnover.
• Manage the Customer Service Representatives.
• General administration and management of the department.
• Achievement of a team environment that enables maximum productivity and profitability (incl...