Job Description
About Hexnode
Hexnode is a global leader in Unified Endpoint Management (UEM) , trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, mac OS, Linux, and tv OS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
About the Role
We are seeking a highly motivated and experienced Product Support Manager to lead our global support team across L1, L2, and L3 tiers. The ideal candidate brings a deep technical background in MDM/UEM products, exceptional leadership skills, and a relentless passion for delivering world-class customer experiences.
Key Responsibilities
Team Leadership: Manage a distributed technical support team handling multi-tier (L1/L2/L3) support functions.
Operational Excellence: Define, monitor, and optimize KPIs and SLAs to e...
Hexnode is a global leader in Unified Endpoint Management (UEM) , trusted by over 100 countries and managing millions of devices worldwide. With a rapid pace of innovation, we have established ourselves as a dominant force across Apple, Windows, Android, mac OS, Linux, and tv OS. Fuelling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
About the Role
We are seeking a highly motivated and experienced Product Support Manager to lead our global support team across L1, L2, and L3 tiers. The ideal candidate brings a deep technical background in MDM/UEM products, exceptional leadership skills, and a relentless passion for delivering world-class customer experiences.
Key Responsibilities
Team Leadership: Manage a distributed technical support team handling multi-tier (L1/L2/L3) support functions.
Operational Excellence: Define, monitor, and optimize KPIs and SLAs to e...
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